Question 1

What are the pickup and drop off locations?

Accepted Answer

The pickup and drop off will be made from/to your hotel in Krabi. The pickup timing is from 7.15 am – 7.30 am. The travellers are requested to be ready at the hotel lobby 15 minutes prior to the pickup time.
Likewise, after the river rafting tour gets over, you need to report at the departure point. From there, you will be dropped back to your hotel as quickly as possible. The drop off time will be between 3.30 pm and 4.30 pm, based on the time taken.
If anyone is staying away from Krabi, they need to contact the tour operator for transfer service. If not, they can find an alternative mode of transport and reach the destination on time.

Question 2

What should I expect?

Accepted Answer

From age-old temples to colourful garden, from a thrilling river rafting to an elephant trekking, one can expect a lot of attractions and activities in this rafting in Phang Nga, Phuket tour.
In the beginning, you can visit the popular Monkey Cave Temple, followed by a free-flying fox. Then you can enjoy the river rafting ride through the waters gushing out from every side. Once the ride is over, you can have a nice Thai buffet lunch.
Next, you can play and have fun with the soft-hearted elephants in their home, and finally, take some freshly-ripped fruits from Lungkhai Fruit Garden.
Thus, if you’re visiting this place for the first time, you can expect a lot of beautiful moments to cherish with your dear one.

Question 3

What things should I keep in mind while doing rafting?

Accepted Answer

To start with, always listen to your instructor. It is very important to follow his instructions as he knows the easiest routes and take you through all alluring places safely and make sure you enjoyed it to the fullest. Since the instructor will be keeping an eye on you throughout the ride, you can reach him anytime and seek for help.
Secondly, wear a life jacket. Whether you know swimming or not, we recommend, it is necessary to wear it all the time. It naturally boosts your confidence and helps you to ride better.
Thirdly, you can wear loose outfits in order to swing your arms freely. Also, carry a sunscreen just in case.

Question 4

Can I travel on a later date if missed the tour on the day of booking?

Accepted Answer

No. Tourist is not allowed to travel on a late date if he/she misses the tour on the day of booking. As per the rules and regulations, there is no alternative tour being organized for them at any cost. Since all the arrangements have been made on the tour date, it can’t be offered to them freely.
They can book the tour once again and enjoy all the attractions without any further delay. Tourists are advised to use the transfer service or cab and visit the place at the right.

Question 5

What is the food menu?

Accepted Answer

In this tour, one can have fresh and tasty Thai dish for lunch. The menu includes both vegetarian and non-vegetarian food, so one can enjoy his favourite food until he gets fully satisfied. Here, all the dishes are cooked by our professional chefs, thus one can feel the real taste of Thai food.
After you finish rafting in Phang Nga, Phuket, you can have other refreshments (if provided any) and rejuvenate your body before reaching the next location.
If you’re having a specific diet, you can inform the tour operator prior and make sure it is served to you at the right time.

Question 6

Are there any additional charges?

Accepted Answer

There is no additional charge or hidden amount needed to be paid on this tour. Once the tourists have paid the full amount before the tour date, they can visit all the places and indulge in activities without paying any extra money.
Some of the notable inclusions are National Park entry fees, life jacket, a tour guide, and finally accident insurance for every traveller.
If you’re asked for extra money anywhere, you can reach and inform the tour guide or the operator immediately. They will make sure that it is not levied from you unnecessarily.

Question 7

Is it safe?

Accepted Answer

Yes, of course. All the places are safe and secure, be it a river rafting in Phang Nga, Phuket, sightseeing in Monkey cave temple, or exploring the elephant camp.
As an organization, they follow high safety standards in every place and activity. In case if they find any safety equipment damaged, it will be replaced with a new one immediately.
When it comes to instructors, they are professionally-trained personnel and aware of the location very well. They will impart you the basic knowledge of the activity and its surroundings, and make sure you’re having a comfortable ride.
Similarly, in the elephant camp, all the elephants are well trained and do no harm to humans. In fact, you will become so attached to them.

Question 8

Will I get extra time for other activities such as shopping, explore, etc.?

Accepted Answer

For shopping and other activities, tourists get adequate time and exploit every place like anything. Usually, tourists find enough time to do shopping, photography, and other activities wherever they go. The staffs have calculated the actual time taken by every traveller in a place, based on the input, the entire journey has been planned.
If the tourists have opted for a transfer service, they cannot extend the tour beyond the drop off time. Once the tour is over, they need to follow the departure point for drop off. They will be taken to their respective hotels within an hour time.

Question 9

Can someone else travel on my behalf?

Accepted Answer

No. Due to security reasons, one cannot give his ticket to someone else under any circumstances. As per the ticket guidelines, visitors cannot replace them with another person, be it a family member, friend, or colleague.
After successful booking, the customer will receive a confirmation mail within 24 hours. Since his name is registered in all places, he cannot ask someone else to travel on his behalf.
If anyone found violating the rules, he or she will be removed from the tour and have to face the consequences.

Question 10

How can I cancel the booking?

Accepted Answer

There is a free cancellation. If you cancel at least 3 days before the actual tour day, 50% of the total amount will be given as a refund. If you cancel within 3 days prior to the start date, there is no refund amount provided.
Similarly, there will be a 100% refund, if the river rafting in Phang Nga, Phuket, elephant trekking, and all sightseeing places are cancelled.
For more information, you can contact the tour operator and plan your visit according to it.